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Troubleshooting

Calls are not coming through

Work through this in order. Most cases are one of the first two.

Start here: turn the AI off so calls ring you while we sort it out. Text AI OFF to your Tenseconds number.

Then check these in order:

  1. Is the AI supposed to be answering right now? Text STATUS. If it says after-hours mode and it is the middle of the day, that is working as configured.
  2. Is your forwarding number right? The STATUS reply shows it. If it is wrong, text FORWARD and the correct 10-digit number.
  3. Is call forwarding still active on your carrier? Some carriers drop forwarding after a network reset or SIM change. Re-enter the forwarding code from your setup guide.
  4. Check the status page at tenseconds.ai/status for anything system-wide.

If none of that explains it, open a ticket with the support bot and include the time the missed call happened.

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