First, if it is causing real damage (quoting a wrong price, giving the wrong address), text AI OFF so calls come to you while it gets corrected.
Then tell the support bot two things:
- Exactly what the AI said.
- What the correct answer is.
That gets logged with your account and the fact sheet is corrected. Most corrections take effect the same day.
The AI is built to say "let me have someone call you back" rather than guess — if it is inventing answers, that usually means its fact sheet is missing that information.