How it works
Online, in real life, or both.
The AI does the listening and the homework. The human makes the judgment calls. You decide how much of each you want.
01
Online
AI Brian is available any hour. He learns your business, asks one question at a time, and writes up what he heard so nothing gets lost between conversations.
02
In real life
I walk the floor, sit with the team, and watch the work happen. Software reports never show you the workaround somebody invented three years ago and never told anyone about.
03
Both
The AI does the intake and the homework. The human makes the judgment calls. Every engagement starts online and escalates when it earns it.
The order of operations
- Conversation. Free, no scope, no proposal. Online with AI Brian or on the phone with me.
- Spend audit. We put a number on what getting and keeping customers already costs you.
- Readiness assessment. Paid, fixed scope. Ends in a written document you own, whether or not you hire me again.
- Advisory or build. A monthly seat at your table, a scoped build, or nothing at all if that's the honest answer.