The AI answers from a fact sheet built out of your business information and your website.
To change it, open your settings page at tenseconds.ai/ai/YOUR-CODE and edit your business details, or reply to your welcome text with what you want changed.
If the AI said something wrong, tell the support bot exactly what it said and what the right answer is. That gets logged as a ticket with the correction attached, and the fact sheet gets updated.
If it is urgent, turn the AI off first (text AI OFF) so calls ring you while it gets fixed.